Return & Refund Policy

30-day return window

You may request an eligible return within 30 calendar days after the order is delivered. A request is not complete until you contact us and receive written return authorization and instructions.

Requests made after the 30-day period may be declined unless applicable law provides otherwise.

Start a return

1. Email service@kirevani.com with your order number, checkout email, item, and reason for return.
2. For damage, defects, incorrect items, or missing parts, attach clear photos of the product, packaging, label, and issue.
3. Wait for written authorization and the correct return address.
4. Package the approved item securely and follow the provided instructions.

Return eligibility

Unless the item is defective, damaged, incorrect, or otherwise protected by law, a return should be unused, unworn where applicable, clean, unaltered, and in substantially original condition, with included parts, accessories, manuals, labels, and packaging.

Reasonable inspection may be allowed, but use beyond what is necessary to evaluate the item may reduce or eliminate refund eligibility where permitted by law.

Non-returnable or restricted items

Subject to applicable law, we may not accept:

• Items returned without authorization or outside the return window;
• Used, altered, washed, contaminated, damaged-after-delivery, or incomplete items;
• Personalized, made-to-order, clearance/final-sale, hygiene-sensitive, or perishable items when clearly identified as such before purchase;
• Gift cards, downloadable products, or services already performed;
• Items presenting a health, safety, or misuse risk.

Damaged, defective, incorrect, or incomplete orders

Contact us promptly after delivery. We may request photos, video, packaging, labels, measurements, troubleshooting details, or return of the item. After review, we may offer an appropriate remedy such as replacement, missing-part shipment, refund, or another solution consistent with applicable law.

Natural variations in color, grain, texture, finish, or minor measurement differences are not necessarily defects when disclosed or inherent to the material or manufacturing process.

Return shipping costs

If the return results from our confirmed error, damage in transit, or a verified defect, we will provide an appropriate return solution and cover reasonable authorized return costs where required. For change-of-mind returns, the customer is generally responsible for return shipping and for the parcel until delivered to the authorized destination.

Original shipping charges are not refundable unless required by law or the return results from our confirmed error.

Inspection and refund timing

After the authorized return is received, we inspect it and notify you of approval or any eligibility issue. Approved refunds are normally processed within 5–10 business days to the original payment method. Your bank, card issuer, or payment provider may need additional time to post the credit.

We may deduct an amount for loss in value caused by handling beyond reasonable inspection, missing parts, or customer-caused damage, where permitted by law.

Cancellations and exchanges

Contact us promptly to request cancellation. If fulfillment has already begun or the parcel has shipped, cancellation may not be possible and the return process may apply after delivery.

We do not guarantee direct exchanges. When an exchange is approved, availability and any price difference apply. In some cases, the fastest option is to return the eligible item and place a new order.

Mandatory consumer rights

Nothing in this policy excludes or limits rights that cannot lawfully be excluded. Where applicable law provides a different remedy or timeframe, that law controls.