Shipping Policy

Order processing

After payment confirmation, we process and dispatch orders within 7 business days. Business days exclude weekends and public holidays. Processing may include payment review, inventory allocation, quality checks, packing, and carrier handoff.

If we cannot fulfill an order, we will contact you using the checkout details and may cancel and refund the affected item or order.

Standard United States delivery

Standard U.S. shipping normally takes 10–15 business days after dispatch. Processing time and transit time are separate. Estimated total time is therefore up to 7 business days for processing, followed by approximately 10–15 business days in transit.

Shipping methods and charges

Available shipping methods, prices, discounts, and any free-shipping offer are shown at checkout before payment. Availability depends on destination, product, parcel size, and carrier service. We may use different carriers or fulfillment partners to complete an order.

Tracking information

When tracking is available, we send it to the email address used at checkout after dispatch. A tracking record may require several business days to display its first scan. Carrier systems and scan timing are outside our direct control.

Address accuracy and changes

You are responsible for entering a complete and accurate delivery address. Contact us immediately if you notice an error. We will try to assist before fulfillment begins, but cannot guarantee a change after processing or dispatch.

Additional carrier charges or loss caused by an incorrect, incomplete, refused, inaccessible, or unclaimed address may be the customer’s responsibility to the extent permitted by law.

Split shipments and fulfillment locations

Items may ship separately due to product availability, parcel requirements, or different fulfillment locations. Separate tracking numbers may be issued. We may fulfill from facilities in China or other locations used by our logistics partners.

Lost, damaged, incorrect, or delivered-status packages

If a shipment is damaged, incorrect, incomplete, or significantly overdue, contact service@kirevani.com promptly with your order number, tracking number, and supporting photos where relevant.

If tracking shows “delivered,” first check the delivery area, household members, building management, and carrier notices. We may ask you to cooperate with a carrier investigation. A carrier scan alone does not limit mandatory consumer rights.

International orders

This policy is written for our primary U.S. market. If checkout accepts an address outside the United States, additional transit time, duties, taxes, customs procedures, and destination restrictions may apply and will be handled as displayed at checkout or required by law.